This is your Member Reference Number (MRN). You’ll need to provide this when you make an appointment with an HERO counselor or contact your HERO by phone.

Anthem provides automatic translation into multiple languages, courtesy of Google Translate. This tool is provided for your convenience only. The English language version is considered the most accurate, and in the event of a discrepancy between the translations, the English version will prevail. This translation tool is not controlled by Anthem, and the Anthem Privacy Statement will not apply. Please read Google's privacy statement. If you want Google to translate the Anthem website, select a language.

Benefits with HII

Your HERO program offers these great resources.

Will There Be a Couch? What to Expect From Counseling

Many people avoid counseling due to misconceptions or even fear. Learn about the counseling process, different types of counseling, what is talked about, and terminology used.



Play Seminar Audio/Video



Play Audio only

Download MP3 Zip File, Link opens in a new windowDownload Visual Presentation of Webinar (PDF), Link opens in a new windowWhat to Expect From Counseling Handout (PDF), Link opens in a new windowWill There Be a Couch - What to Expect From Counseling Transcript (PDF), Link opens in a new windowFrequently Asked Questions About Counseling Handout(PDF)

More about this Topics

  • Disrupting Negative Thoughts (2017)

  • Coping with Change

  • Virtual Roundtable & Elder Care: How to Support Those in Isolation and Stay Connected

  • Maintaining Your Team's Resilience During a Crisis

  • International Stress Awareness Day 2020

Other Topics

    • Facts About Seasonal Affective Disorder
    • Caring for a loved one with autism
    • Snoring
    • Managing holiday stress
    • Connecting the dots on wellness
    • Coping Tips for Traumatic Events and Disasters
    • How to Help Yourself or Others Who Are Depressed
    • Binge Eating Disorder (Part 1)
    • Mental Health Screening
    • Bipolar Disorder: Treatment Part 2
    • Building Resilience Muscles
    • Keep Calm and Carry On: Maintaining Your Composure Amidst the Pandemic Panic
    • Managing Workplace Stressors
    • Stress Buster: Managing and Taking Control of Your Life
    • Remaining Resilient During a Crisis