This is your Member Reference Number (MRN). You’ll need to provide this when you make an appointment with an EAP counselor or contact your EAP by phone.

Anthem provides automatic translation into multiple languages, courtesy of Google Translate. This tool is provided for your convenience only. The English language version is considered the most accurate, and in the event of a discrepancy between the translations, the English version will prevail. This translation tool is not controlled by Anthem, and the Anthem Privacy Statement will not apply. Please read Google's privacy statement. If you want Google to translate the Anthem website, select a language.

Benefits with Western Kentucky University

Your EAP offers these great resources.

Pillars of Resilience

Resilience is defined as how one "deals effectively with pressure, ambiguous and emerging conditions, and multiple tasks; remains optimistic and persistent, even under adversity or uncertainty. Recovers quickly from setbacks. Anticipates changes and learns from mistakes."

Resilience is the ability to function really well in the face of adversity. The Defense Logistics Agency (DLA) resilience model has four pillars: mental, physical, social, and spiritual. Balancing these four components helps strengthen your life.

Four Pillars of Resilience

Four Pillars of Resilience
MentalPhysicalSocialSpiritual
  • Awareness
  • Adaptability
  • Decision Making
  • Positive Thinking
  • Endurance
  • Nutrition
  • Recovery
  • Strength
  • Family
  • Communications
  • Connectedness
  • Social Support
  • Teamwork
  • Core Values
  • Perseverance
  • Perspective
  • Purpose

Resilience provides balance to life.


  1. Mental—The ability to effectively cope with mental stressors and challenges. Pay attention to your needs and feelings. Your thoughts control your energy.
  2. Physical—The ability to adopt and sustain healthy behaviors. Regularly work out and continually monitor physical stamina. Recognize the connection between mind and body: Strong bodies help build strong minds.
  3. Social—The ability to network. Build and value interpersonal relationships and social networks. Social connections with others widen perceptions and grow character.
  4. Spiritual—The ability to adhere to beliefs, principles, or values needed to persevere and prevail in accomplishing missions.

U.S. Defense Logistics Agency (DLA). (n.d.). What is resilience? Retrieved March 25, 2024, from https://www.dla.mil

More about this Topics

  • Coping with Trauma: How Families Can Be Supportive

  • Taking Control of Your Mental Health

  • Suicide Prevention (Part 2)

  • Bipolar Disorder: Getting Help

  • Types of Disasters

Other Topics

    • Talking about suicide
    • Pinpointing Your Sleep Problem
    • Daily Relaxation Tools
    • Sleep Difficulties
    • Caring for a loved one with autism
    • Community Violence: The Effects on Children and Teens
    • Dealing with Panic Attacks
    • Autism Spectrum Disorder (ASD)
    • Coping with the Stress of Relocation After a Disaster (Part 3): Stress in Young People
    • Diabetes and Mental Health
    • Keep Calm and Carry On: Maintaining Your Composure Amidst the Pandemic Panic
    • Building Resilience Muscles
    • Will There Be a Couch? What to Expect From Counseling
    • Rebuilding Your Team's Resilience in the Aftermath of a Terrorist Attack (for Managers)
    • Remaining Resilient During a Crisis