This is your Member Reference Number (MRN). You’ll need to provide this when you make an appointment with an EAP counselor or contact your EAP by phone.

Anthem provides automatic translation into multiple languages, courtesy of Google Translate. This tool is provided for your convenience only. The English language version is considered the most accurate, and in the event of a discrepancy between the translations, the English version will prevail. This translation tool is not controlled by Anthem, and the Anthem Privacy Statement will not apply. Please read Google's privacy statement. If you want Google to translate the Anthem website, select a language.

Benefits with Citizens Business Bank

Your EAP offers these great resources.

Will There Be a Couch? What to Expect From Counseling

Many people avoid counseling due to misconceptions or even fear. Learn about the counseling process, different types of counseling, what is talked about, and terminology used.



Play Seminar Audio/Video



Play Audio only

Download MP3 Zip File, Link opens in a new windowDownload Visual Presentation of Webinar (PDF), Link opens in a new windowWhat to Expect From Counseling Handout (PDF), Link opens in a new windowWill There Be a Couch - What to Expect From Counseling Transcript (PDF), Link opens in a new windowFrequently Asked Questions About Counseling Handout(PDF)

More about this Topics

  • Remaining Resilient During a Crisis

  • Mental Health: Making a Difference Together

  • The Mind-Body Connection (2017)

  • Lighten Up With Laughter

  • Mental Health and Wellbeing for All (World Mental Health Day 2022)

Other Topics

    • Recognizing an eating disorder
    • Beyond the Baby Blues
    • Recognizing depression
    • Preventing Smoking
    • Optimism and Recuperation
    • Mental Health is Real
    • Anxiety Disorders
    • Health Care Workers and First Responders: Coping During COVID-19
    • Suicide Prevention (Part 2)
    • Wildfires
    • Disrupting Negative Thoughts (2017)
    • Maintaining Your Team's Resilience During a Crisis
    • Stress Buster: Managing and Taking Control of Your Life
    • Information Overload
    • Beating the Blues