This is your Member Reference Number (MRN). You’ll need to provide this when you make an appointment with an EAP counselor or contact your EAP by phone.

Anthem provides automatic translation into multiple languages, courtesy of Google Translate. This tool is provided for your convenience only. The English language version is considered the most accurate, and in the event of a discrepancy between the translations, the English version will prevail. This translation tool is not controlled by Anthem, and the Anthem Privacy Statement will not apply. Please read Google's privacy statement. If you want Google to translate the Anthem website, select a language.

Benefits with Western Kentucky University

Your EAP offers these great resources.

Will There Be a Couch? What to Expect From Counseling

Many people avoid counseling due to misconceptions or even fear. Learn about the counseling process, different types of counseling, what is talked about, and terminology used.



Play Seminar Audio/Video



Play Audio only

Download MP3 Zip File, Link opens in a new windowDownload Visual Presentation of Webinar (PDF), Link opens in a new windowWhat to Expect From Counseling Handout (PDF), Link opens in a new windowWill There Be a Couch - What to Expect From Counseling Transcript (PDF), Link opens in a new windowFrequently Asked Questions About Counseling Handout(PDF)

More about this Topics

  • Open Communication: Powerful Ways to Create It

  • Effective Communication with Children 2

  • Set Boundaries And Boost Your Wellbeing

  • Effective Communication During a Crisis

  • When Geopolitical Conflict Enters the Workplace (Roundtable)

Other Topics

    • Listening to Elderly Parents
    • Assertiveness
    • Listening Tips
    • How Personal Attributes Affect Negotiations
    • Setting Limits With Your Teenager
    • Helping Children Cope with Trauma When You Feel Its Effects Yourself
    • Understanding Bias
    • Two Principles of Interest-Based Problem-Solving
    • Maintaining Respect and Civility in the Workplace
    • Building Positive Relationships at Work
    • Social Injustice: An Open Dialogue
    • Are You a Good Listener?
    • Interpersonal Communication: Social Skills for Success