This is your Member Reference Number (MRN). You’ll need to provide this when you make an appointment with an EAP counselor or contact your EAP by phone.

Call 911 if you are in a life-threatening emergency.

—

If you are in need of immediate emotional assistance, please call EAP support at

888-441-8674

Anthem provides automatic translation into multiple languages, courtesy of Google Translate. This tool is provided for your convenience only. The English language version is considered the most accurate, and in the event of a discrepancy between the translations, the English version will prevail. This translation tool is not controlled by Anthem, and the Anthem Privacy Statement will not apply. Please read Google's privacy statement. If you want Google to translate the Anthem website, select a language.

group 6 image

Critical Event Support

EAP is available to you and those you care about. If you or someone you are concerned about have been impacted by a critical event, call your EAP.

Self Help Resources

error state

We’ve detected some calamities in your locality. Get support immediately in emergencies highlighted below.

  • External guide

    No external guides available

    Other guides

    • Snowstorms and Extreme Cold

    • Be Prepared to Stay Safe and Healthy in Winter

    • Five Ways to Protect Pets This Winter

  • External guide

    No external guides available

    Other guides

    • Earthquakes

    • Earthquakes: Before, During, and After

    • Build a Disaster Supplies Kit

    • Family Emergency Communication Plan

  • External guide

    U.S. Geological Survey's Flood Information

    Other guides

    • Floods

    • Floods: Before, During, and After

    • Safety Tips During a Flood

    • After a Flood

    • How to File a Flood Insurance Claim

    • How to Clean a House After a Flood

  • External guide

    NOAA – National Hurricane Center

    Other guides

    • Hurricane Resource Guide

    • Actions to Take When a Tropical Storm or Hurricane Threatens

    • Preparing for a Hurricane or Other Tropical Storm

    • Build a Disaster Supplies Kit

    • Hurricanes: Before, During, and After

    • Pet and Animal Disaster Planning

    • Disaster Preparedness for Alzheimer's Caregivers

    • Emergency Alerts

    • Family Emergency Communication

  • External guide

    No external guides available

    Other guides

    • Tornadoes: Before, During, and After

    • Tornadoes and Severe Storms

    • After a Tornado: Check for Injuries

    • After a Tornado: Cleanup Safety

  • External guide

    National Interagency Fire Center

    Other guides

    • Wildfires

    • Wildfire: Are You Prepared?

    • What to Do During a Wildfire

    • Wildfires: Know Your Risk

    • Prepare for Wildfires

    • Stay Safe During a Wildfire

    • Returning Home After a Wildfire

    • Wildfires and Children: Immediate Health Risks

    • Wildfires: Protect Yourself and Your Community

    • Protecting Your Home from a Wildland Fire

  • External guide

    No external guides available

    Other guides

    • Coping with Crime Victimization

    • What You Can Do if You're a Victim of Crime

    • Burglary Basics

    • Robbery

    • Theft and Shoplifting Crimes

    • Help for Crime Victims

  • External guide

    No external guides available

    Other guides

    • Common Reactions After Trauma

    • Common Reactions After Trauma: Recovery

    • Tips for Talking to Children and Youth After Traumatic Events: A Guide for Parents and Educators

    • Coping with Trauma: How Families Can Be Supportive

    • Coping with Crisis in the Media: Understanding What You See and Hear

    • Coping with Crisis in the Media: Weaving Your Safety Net

    • Coping with Grief After Community Violence

    • Tips for College Students After Disaster or Trauma

    • Coping After Terrorism: Common Reactions

    • Coping After Terrorism: Recovery Strategies

    • Attacks in Crowded and Public Spaces

    • How to Stay Safe When a Mass Attack Threatens

    • How to Help Prevent Terrorist Attacks

    • Active Shooter: How to Respond

    • Active Shooter: Recognizing Potential Workplace Violence

  • External guide

    No external guides available

    Other guides

    • Managing Grief After Disaster: Complications of Bereavement

    • Managing Grief After Disaster: Experience of Grief

    • Managing Grief After Disaster: Traumatic Grief

    • Managing Grief After Disaster: Treating Bereaved Individuals

    • A Flood of Emotions: The Anniversary

    • Anniversary Reactions

    • Anniversary Reactions to Trauma: The Recovery Process Continues

    • Coping After Trauma: When to Ask for Help

    • Coworkers Facing Grief Together

    • Disaster Anniversaries and Trigger Events

    • How to Deal with Grief

    • How to Listen to Someone Who Is Hurting

    • Recovering from the Death of a Coworker

    • Suggestions for Speaking with Bereaved Individuals

    • Talking to Your Kids About Death

  • External guide

    No external guides available

    Other guides

    • Drought

    • Before a Drought

    • During a Drought

    • Coping with Pandemics

    • Coping with Stress During Infectious Disease Outbreaks

    • Nuclear Power Plant Emergencies

    • What to Do in a Radiological Emergency

    • Tsunamis: Before, During, and After

    • Landslides and Debris Flow: Before, During, and After

    • Volcanoes: Before, During, and After

    • Biological Threats: Beforehand

    • Biological Threats: During and After

Resources for Administrators, Managers and Supervisors

Benefit Administrators: Your EAP benefit may cover Critical Incident Response (CIR) services where a certified counselor can be deployed to your worksite for staff support. Contact your EAP Account Manager for additional information, or call your EAP phone number for scheduling support.

  • Supervisors Can Help Ease Employees' Grief

  • Business Emergency Planning: Preparing to Keep the Workplace Running

  • Business Emergency Planning: Preparing for the Wellbeing of Your Staff

  • Emergency Management Guide for Business and Industry: Hurricanes, Tornadoes, Storms and Technological Emergencies

  • Guidelines for Student or Staff Sudden Death: Immediate Aftermath

  • Guidelines for Student or Staff Sudden Death: Policies and Procedures

  • Guidelines for Student or Staff Sudden Death: Prevention Strategies

  • Coping with the Death of a Student or Staff Member: Effective Bereavement Support

  • Coping with the Death of a Student or Staff Member: Information Sharing

  • Coping with the Death of a Student or Staff Member: Releasing Student Information

  • Coping with the Death of a Student or Staff Member: Strategies for Recovery

  • Active Shooter: Training and Preparing Your Staff

Local Resources