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You Make Me So Mad!

Rude service encounters. Road rage. Violence in the workplace. Why is everyone so angry? Learn about the causes of anger and how to manage it.



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Download MP3 Zip File, Link opens in a new windowDownload Visual Presentation of Webinar (PDF), Link opens in a new windowYou Make Me So Mad! Handout (PDF), Link opens in a new windowYou Make Me So Mad! Transcript (PDF)

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    • Effective Communication With Children 1
    • Social Injustice: An Open Dialogue
    • Will There Be a Couch? What to Expect From Counseling
    • Are You a Good Listener?
    • Listening Tips
    • Assertiveness
    • Listening to Elderly Parents