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You Make Me So Mad!

Rude service encounters. Road rage. Violence in the workplace. Why is everyone so angry? Learn about the causes of anger and how to manage it.



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Download MP3 Zip File, Link opens in a new windowDownload Visual Presentation of Webinar (PDF), Link opens in a new windowYou Make Me So Mad! Handout (PDF), Link opens in a new windowYou Make Me So Mad! Transcript (PDF)

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    • Listening Tips
    • Listening to Elderly Parents
    • Assertiveness
    • Talking About Race at Work
    • Nonverbal communication: what you're saying without speaking
    • Talking with Children About Violence
    • Effective Communication: Basic Skills
    • Talking to Tweens About Sexuality