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You Make Me So Mad!

Rude service encounters. Road rage. Violence in the workplace. Why is everyone so angry? Learn about the causes of anger and how to manage it.



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Download MP3 Zip File, Link opens in a new windowDownload Visual Presentation of Webinar (PDF), Link opens in a new windowYou Make Me So Mad! Handout (PDF), Link opens in a new windowYou Make Me So Mad! Transcript (PDF)

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  • Effective Communication During a Crisis

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    • Talking with Children About Violence
    • Interpersonal Communication: Social Skills for Success
    • Will There Be a Couch? What to Expect From Counseling
    • Open Communication: Powerful Ways to Create It
    • When Geopolitical Conflict Enters the Workplace (Roundtable)
    • Effective Communication With Children 1