• Emergency :

    911

  • Suicide/crisis :

    988

This is your Member Reference Number (MRN). You’ll need to provide this when you make an appointment with an EAP counselor or contact your EAP by phone.

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Emotional Well-being through your Bank of America EAP

Taking charge of your own well-being is within your reach.

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Get connected to a counselor

Choose an option below to connect with a professional for counseling, assistance, and access to resources for a variety of concerns.

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Please Call Us: 855-873-4935

Explore these telehealth options to get started:

Headway

Find an in-network counselor with Headway

Headway is recommended for people who:

  • Want to self-schedule an appointment using an online calendar.
  • Offer virtual or in-person meeting with a counselor.
  • Have specific preferences for a provider “fit.”
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Talk space

Talkspace

Talkspace is recommended for people who:

  • Prefer texting back and forth with a counselor.
  • Are at least 13 years old.
  • Have specific preferences for a provider “fit.”
  • Can schedule appointments once a provider match is picked. 
Visit portal

You have access to a counselor near you:

  • Find an in-network counselor with Headway

    Headway is recommended for people who:

    • Want to self-schedule an appointment using an online calendar.
    • Offer virtual or in-person meeting with a counselor.
    • Have specific preferences for a provider “fit.”

    Visit Link  

  • Find a counselor in the online network directory

    Recommended for people who:

    • Prefer to review a range of counselors through a comprehensive online directory.
    • Can consult and self-schedule appointment with providers using telephonic or e-mail contacts.

    Get Started  

  • Get assistance finding a counselor

    Recommended for people who:

    • Want help finding a counselor with appointment availability.
    • Have questions about counselors or counseling.
    • Call 866-327-2725 and speak to an agent.

    Start here  

See someone in person at your work location or set up a virtual appointment with  an onsite provider in your state.

Onsite location Address Provider Hours of operation Contact
Buckeye, AZ 1825 E. Buckeye Rd Catalina Building Phoenix, AZ 85034 Jessica Reynoso MAS-MFT, LMFT provider-document-icon
Tue 9:00 a.m.-2:00 p.m.
Thu 7:00 a.m.-4:00 p.m.
jessica.reynosoEAP@gmail.com
520-442-0611
Chandler, AZ 2575 W Chandler Blvd Building A Room 103 Chandler, AZ 85224 Dr. Rose Nunez Psy.D, NCC, LPC, CRP provider-document-icon
Tue 8:00 a.m-12:00 p.m.
Thurs 11:00 a.m.-3:00 p.m.
drnunez11@gmail.com
602-615-7911
Simi Valley, CA 450 American St. Simi Valley, CA 93065 Chris Gomberg LMFT, CPRC provider-document-icon
Mon, Wed
8:00 a.m.-5:00 p.m.
chrisgeap@earthlink.net
818-692-1934
Westlake, CA VIRTUAL Chris Gomberg LMFT, CPRC provider-document-icon
Mon, Wed
8:00 a.m.-5:00 p.m.
chrisgeap@earthlink.net
818-692-1934
Farmington, CT 70 Batterson Park Rd. Farmington, CT 06032 Kristin Bontempi LMFT provider-document-icon
Tue 7:30 a.m-11:00 a.m.
Wed 7:30 a.m.-4:30 p.m.
kristinbontempieap@yahoo.com
817-532-7012
Newark, DE 1000 Samoset Dr. Christiana Center Newark, DE 19713 Wade Jones LPCMH, LCDP, CAADC, CCS provider-document-icon
Wed 1:00 p.m.-4:00 p.m.
Thu 8:00 a.m.-5:00 p.m.
wade.jonesEAP@hotmail.com
302-542-9081
Newark, DE 655 Paper Mill Rd. Newark, DE 19711 Wade Jones LPCMH, LCDP, CAADC, CCS provider-document-icon
Tue 8:00 a.m-5:00 p.m.
Wed 9:00 a.m.-12:00 p.m.
wade.jonesEAP@hotmail.com
302-542-9081
Jacksonville, FL 9000 Southside Blvd Bldg 500 Jacksonville, FL 32256 Irish Beckles LMHC, MS, MA, CEAP provider-document-icon
Wed, Thu
9:00 a.m.-6:00 p.m.
Irish.Beckles.eap@gmail.com
904-729-2719
Jacksonville, FL 9000 Southside Blvd Bldg 500 Jacksonville, FL 32256 Stephanie McElveen LCSW, MSW provider-document-icon
Mon, Tue
8:30 a.m.-5:30 p.m.
eapwithstephanie@gmail.com
904-902-2454
Tampa, FL Ekman Center Office 4109 Gandy Blvd Tampa, FL 33611 Colleen Shain LCSW provider-document-icon
Wed
9:00 a.m.-6:00 p.m.
colshain@outlook.com
502-552-8185
Tampa, FL 4909 Savarese Circle Tampa, FL 33634 Colleen Shain LCSW provider-document-icon
Tue, Thu
8:00 a.m.-5:00 p.m.
colshain@outlook.com
502-552-8185
College Park, GA 6000 Feldwood Road College Park, GA 30349 Dr. Ryan Day LPC, LMHC, CCTP-II provider-document-icon
Wed 12:00 p.m.-4:00 p.m.
Thurs 8:00 a.m.-5:00 p.m.(every other)
DrDayEAP@gmail.com
678-827-9977
Kennesaw, GA 210 Town Park Drive NW Kennesaw, GA 30144 Dr. Ryan Day LPC, LMHC, CCTP-II provider-document-icon
Thurs
8:00 a.m.-5:00 p.m.(every other)
DrDayEAP@gmail.com
678-827-9977
Chicago, IL 110 N Wacker Dr. Chicago, IL 60606 Donna Herula LMFT, LCPC, CEAP, CADC provider-document-icon
Mon, Tue
8:00 a.m.-5:00 p.m.
DonnaHerulaEAP@gmail.com
847-269-4357 
Chicago, IL 540 W. Madison St. Chicago, IL 60661 Donna Herula LMFT, LCPC, CEAP, CADC provider-document-icon
Mon, Tue
8:00 a.m.-5:00 p.m.
DonnaHerulaEAP@gmail.com
847-269-4357
Boston, MA 100 Federal St. 10th Floor Boston, MA 02110 Katy Ong LICSW, MSW, MPH provider-document-icon
Tue, Wed
8:00 a.m.-5:00 p.m.
katy@katyonglicsw.com
617-249-4523
Hunt Valley, MD 11333 McCormick Road Hunt Valley, MD 21031 Aldin Gordon LCPC provider-document-icon
Tue, Thu
9:30 a.m.-4:00 p.m.
aldineaphuntvalley@gmail.com
443-475-0338
Charlotte, NC 100 N. Tryon St. Charlotte, NC 28255 Dr. Lorrie Miller LCMHC provider-document-icon
Tues, Thurs
8:00 a.m.-5:00 p.m.
drlorrieeap@emindwellness.com
704-504-7356
Greensboro, NC 4161 Piedmont Parkway Greensboro, NC 27410 Monique Crutchfield LCSW, LCAS provider-document-icon
Tue, Wed
9:00 a.m.-6:00 p.m.
monique.myeapspecialist@gmail.com
336-442-5458
Hopewell, NJ 1300 American Blvd 2nd Floor Conf Rm 2D Pennington, NJ 08534 Carol Feldman LCSW, CAS provider-document-icon
Tue, Thu 8:00 a.m.-4:00 p.m.
Wed 10:00 a.m.-3:00 p.m.
cjflifeworks@comcast.net
609-841-9083
Jersey City, NJ 101 Hudson St Jersey City, NJ, 07302 Marisol Meza LMFT provider-document-icon
Tue, Thur
10:00 a.m.-4:30 p.m.
marisolmezaeap@gmail.com
201-937-6704
Rio Rancho, NM 4330 Picabo St. NE Rio Rancho, NM 87144 Shannon Enright-Smith LCSW, CPC, PT, CHC provider-document-icon
Tue, Thu 9:00 a.m.-5:00 p.m.
Wed 10:00 a.m.-4:00 p.m.
seslifecoach@yahoo.com
505-280-5860
Las Vegas, NV 1351 N. Town Center Dr. Las Vegas, NV 89104 Melissa McCafferty LMFT provider-document-icon
Tue, Thu
8:30 a.m.-5:30 p.m.
EAPSpecialist89144@gmail.com
702-970-3320
New York, NY 1 Bryant Park New York, NY 10036 Leslie Davenport LCSW provider-document-icon
Mon 11:00 a.m.-6:00 p.m.
Wed, Thu 9:00 a.m.-6:00 p.m.
ldavenporteap@gmail.com
646-644-1701
New York, NY 2 Bryant Park New York, NY 10036 Rebeca Ramirez M.Ed., LMHC provider-document-icon
Mon 8:30 a.m.-5:30 p.m.
Tue, Thu 9:00 a.m.-6:00 p.m.
rebeca.ramirez.lmhc@gmail.com
551-257-3507
Utica, NY 5701 Horatio St Utica, NY  13502 Andre Cuda LCSW-R provider-document-icon
Tue, Thu
8:00 a.m.-5:00 p.m.
drecudalcsw@cudacounseling.com
315-866-0100
Scranton, PA 1 Fleet Way Scranton, PA 18507 Jacqueline Costello LPC, CAADC provider-document-icon
Tue, Thu 8:00 a.m.-5:00 p.m.
Wed 8:00 a.m.-12:00 p.m.
jjcostello2eap@gmail.com
570-498-5467
Lincoln, RI 570 George Washington Hwy. Lincoln, RI 2865 Alycia Bedrosian Hatch LCSW, MSCJ provider-document-icon
Tue
8:00 a.m.-4:00 p.m.
alyciahatch.eap@gmail.com
401-864-8681
Riverside, RI 3400 Pawtucket Avenue Riverside, RI 02915 Alycia Bedrosian Hatch LCSW, MSCJ provider-document-icon
Thu 8:00 a.m.-4:00 p.m.
alyciahatch.eap@gmail.com
401-864-8681
Addison, TX 16001 Dallas North Tollway Building 1 Addison, TX 75001 Will Alexander LPC-S, CEAP provider-document-icon
Wed
9:00 a.m.-5:00 p.m.
willalexandereap@gmail.com
469-900-9988
Dallas, TX 1950 N. Stemmons Suite 6020, Room 06EN5H2 Dallas, TX 75207 Tarsyia Waddell LCPC, LPC-S, LCDC, CEAP provider-document-icon
Tue 12:00 p.m.-5:00 p.m.
Thu 9:00 a.m.-5:00 p.m.
tarsyiawadEAP@gmail.com
214-738-6869
Ft. Worth, TX 4200/4500 Amon Carter Fort Worth, TX 76155 Jeff Christie LCSW, CEAP provider-document-icon
Tue 7:00 a.m.-4:00 p.m.
Thu 7:00 a.m.-11:00 a.m.
jpchristie1eap@gmail.com
817-532-7012
Plano, TX 7105 Corporate Drive Plano, TX 75024 Will Alexander LPC-S, CEAP provider-document-icon
Thu
8:00 a.m.-4:00 p.m.
willalexandereap@gmail.com
469-900-9988
Richmond, VA 8007 Villa Park Drive Buidling A Richmond, VA 23228 Janet Hosford-Lamb LCSW provider-document-icon
Tue 8:00 a.m.-5:00 p.m.
Wed 9:00 a.m.-1:00 p.m.
jlamb@focused-solutions.com
(804) 409-5122 x3002

855-873-4935